Total MobilityKaupapa Tautoko Hari Hunga Hauā

The Total Mobility Scheme pays 75% of the cost of a passenger fare (up to a maximum amount) for those on the Scheme.

The scheme is administered by Hawke’s Bay Regional Council, and funded by both the Council and New Zealand Transport Agency.

There is a brochure available which gives information about the scheme. This is available in related documents above or use the button link below. 

Total Mobility Scheme brochure

How can I join the Total Mobility Scheme?

If you have a significant, temporary or permanent impairment which prevents you from using your own car or travelling on a bus, you will need to be assessed to make sure that you are genuinely in need of subsidised passenger travel, and that you meet the criteria of the Scheme.

How do I get assessed?

You will need to contact one of the assessing agencies listed on this page. An assessor will ask you some questions about your mobility and may take a photo for an ID card. 

What will it cost me?

Membership of the scheme is free, however the agency who assesses you may charge a small fee if you are not a member of their organisation.

What happens after I’ve been assessed?

If your application meets the criteria for the Total Mobility Scheme, Hawke’s Bay Regional Council will issue you with:

• A photo ID card with a magnetic strip which entitles you to 75% discount on passenger service fares (some conditions apply). You will need to show this card to the driver each time you travel.
• Guidelines on the conditions of use of the card, including information about the service providers and many of the common questions people ask about the scheme..

The Total Mobility Scheme Ridewise Information Sheet can be found here

For more information please contact totalmobility@hbrc.govt.nz​, or +64 6 835 9200

Assessing agencies

• Age Concern Napier – 06 842 1346

• Age Concern Hawke's Bay – 06 858 9158
  (Central Hawke’s Bay)

• Age Concern Hawke’s Bay – 06 870 9060
  (Hastings and Havelock North)

• Age Concern Flaxmere – 06 879 7003

• Blind Low Vision NZ – 06 835 3777
  (Members only)

• Brain Injury Hawke's Bay – 06 835 8542 or 027 733 0304

• CCS Disability Action Hawke's Bay – 06 834 0499

• Dementia HB Hastings – 06 878 7502

• Dementia HB Napier – 06 834 0417

• Enliven - Older People Services – 06 281 2534

• Epilepsy Association Hawke's Bay – 0800 374537 or 027 308 8971

• Hawke’s Bay Multiple Sclerosis Society Inc – 06 835 8542 or 027 733 0304

• Heretaunga Seniors – 06 870 7025

• Te Whatu Ora – 06 878 1304
  (Occupational Therapy Dept)

Transport companies

Here is a list of companies who accept total mobility cards.