Water Information Services (Metering)Ratonga Pārongo Wai (Inenga)

Most telemetry companies have a website where you can log in to see your water use. It is a good idea to log in and have a look as you can see if you are complying with your consent conditions for your rate and volumes. Many of the companies will also have additional information such as battery life.

If your telemetry provider does not have a website you can use the council’s website to look at your water use, but as the data only comes in once a day, this can be nearly 24 hours behind. The Regional Council’s website shows the total for your consent, and does not split out the data if you have more than one bore.

Not always. Sometimes your telemetry can seem to be working but the connection between the meter and the telemetry is not working, and the telemetry is reporting zeroes. The telemetry company does not know if you are actually using water or not.

The telemetry company will get an alarm from the Regional Council if the telemetry is not coming through at all. They prefer that you notify them so that if something needs fixing or replacing they know who will be paying.

You cannot change data that you have already entered and saved on the website. If you have made a mistake, you need to contact us.

Your login details are specific to you, so you can have as many consents as you like loaded to your web account. For example, you may have personal as well as work consents, and these can all be loaded to your single login.

The Regional Council can set you up with ‘read only’ access so that you can go online and check whether the lessee is reporting as required. As the holder of the consent, the water use reporting is ultimately your responsibility.

You can ring the Water Information Services Team on 06 835 9200 and they can create water-take forms that you can fill in and email to them, or you can print off, fill in and then post to them:

Hawke's Bay Regional Council
Attn: Water Information Services Team
Private Bag 6006
Napier 4142
New Zealand

No. You enter the daily readings on the irrigation consent. Then, when you have a frost, you enter the date, time and meter readings when you started and finished frost protection. This is the only time you need to put readings against the frost consent.

If you contact the Water Information Services Team at the Regional Council on 06 835 9200 and have your well Tamper Tagged, you can stop taking water meter readings and we will make your consent as non-exercised. If you need to start irrigating again you need to contact us about cutting the tag, and starting to report readings again.

You need to check with your lessee that they have telemetry and GPS attached to the portable pump. The Regional Council also need to know the property is leased so that the portable pump can be set up with your consent. If you are unsure about the lessee’s pump, please get in touch with us, as we have details about which pumps have been set up correctly.

Contact Water Information Services:

+64 6 835 9200

Water Information Services