Customer Experience Representative Fixed term 12 months

About the Opportunity:

Our Customer Experience team is looking for an effervescent and kind, solutions focused Customer Experience Representative with a passion for delivering exceptional, quality customer service. These front facing positions play a key role in creating the overall customer experience and building rapport with our customers.

 With a focus on continuous improvement, we’ve been on a journey revaluating our customer service offering to the community and we’re looking for the right candidates to help us bring our ‘first contact resolution’ vision to fruition.

 Customer Experience Representatives are the first point of contact to handle all customer interactions through either phone, email, website or social media channels in a friendly, professional and efficient manner.  There will also be the expectation to provide support across the wider customer experience team as required, including the payments counter.

About you:

You will have some customer service experience and be confident in dealing with the public and handling a range of situations and queries. This role oozes variety, so a go getter with a can-do attitude is a must! You will be able to remain calm under pressure, pick up systems with ease, and able to juggle multiple tasks on the go.  You will also be friendly, empathetic, dynamic and have a great sense of humour (this team also loves baking so if you can bake with the best and enjoy a bit of banter you’ll fit right in).

In addition to the above you will also have:

• Excellent communication skills
• A logical and enthusiastic approach to systems and processes
• Conflict management and negotiation skills
• Proficiency with computers, system administration and data entry
• Good knowledge of cash handling, receipting, reconciliations, and banking

All applicants must have existing rights to work in New Zealand.

 Instead of a traditional cover letter, we would love you to tell us (in 500 words or less) what an excellent customer experience means to you and how you could weave your experience into this role at HBRC.

 To view the job description please click here.

 Please apply via Seek.

Applications close 14 October however we will be interviewing suitable candidates as they apply so please express your interest for the role ASAP.

28 September 2022

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