Customer Experience Representative

Te Whakapakari Tahi I Tō tātau Taiao – Enhancing our environment together.

Our vision is a healthy environment and a resilient and prosperous community.

We focus on prioritising:

Te kounga o te wai, te haumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga | Water quality, safety and climate-resilient security.  

Kia koi, kia toitū hoki te whakamahinga o te whenua | Climate-smart and sustainable land use. 

Kia ora, kia āhei, kia mārohirohi ā-āhuarangi hoki te rerenga rauropi | Healthy, functioning and climate-resilient biodiversity. 

Kia toitū, kia mārohirohi ā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare | Sustainable and climate-resilient services and infrastructure. 

At Hawke’s Bay Regional Council our purpose is to work with our community to protect and manage the region’s precious taonga of rivers, lakes, soils, air, coast and biodiversity for health, wellbeing and connectivity. Our organisation is diverse and our work is varied. Our structure comprises of six key business units; Corporate Services, Integrated Catchment Management, Asset Management, Māori Partnerships, Policy & Regulation, and the Executive Advisory Group which also consists of the Civil Defence and Emergency Management.

About the Opportunity:

Our Customer Experience team is looking for an effervescent and kind, solutions focused Customer Experience Representative with a passion for delivering exceptional, quality customer service. These front facing positions play a key role in creating the overall customer experience and building rapport with our customers.

With a focus on continuous improvement, we’ve been on a journey revaluating our customer service offering to the community and we’re looking for the right candidates to help us bring our ‘first contact resolution’ vision to fruition.

Customer Experience Representatives are the first point of contact to handle all customer interactions through either phone, email, website or social media channels in a friendly, professional and efficient manner.  There will also be the expectation to provide support across the wider customer experience team as required, including the payments counter.

About you:

You will have some customer service experience and be confident in dealing with the public and handling a range of situations and queries. This role oozes variety, so a go getter with a can-do attitude is a must! You will be able to remain calm under pressure, pick up systems with ease, and able to juggle multiple tasks on the go.  You will also be friendly, empathetic, dynamic and have a great sense of humour (this team also loves baking so if you can bake with the best and enjoy a bit of banter you’ll fit right in).

In addition to the above you will also have:

• Excellent communication skills
• A logical and enthusiastic approach to systems and processes
• Conflict management and negotiation skills
• Proficiency with computers, system administration and data entry
• Good knowledge of cash handling, receipting, reconciliations, and banking

Instead of a traditional cover letter, we would love you to tell us (in 500 words or less) what an excellent customer experience means to you and how you could weave your experience into this role at HBRC.

To view the job description please click here

Please apply via SEEK

Applications close 10 December however we will be interviewing suitable candidates as they apply so please express your interest for the role ASAP.

All applicants must have existing rights to work in New Zealand.

17 November 2021

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