Give us feedback

Give us feedback - Comments, compliments or complaints

Your feedback is very important. We are are committed to providing a quality service as outlined in our customer promise.

We are interested in hearing about what you found good and not so good, and any suggestions you may have for improvement. Please complete the form below.

What happens to the feedback?

All feedback is summarised and reported to the Group Manager that the feedback is relevant to.  We use feedback to help us improve. This is part of our continuous improvement policy.

Please use this form to give us your feedback about our service, our website or to make a general enquiry.

What if I want to make a complaint?

If you have a complaint about the Council’s standard of service, actions or lack of actions by staff, you can use the form below or you can submit your complaint by letter to: Private Bag 6006, Napier 4142 or email us at info@hbrc.govt.nz.

We are committed to ensuring that your complaint is attended to quickly, handled with sensitivity and confidentiality, and investigated thoroughly. On receipt, your complaint will be directed to the Chief Executive for acknowledgement, action and response.

Why do we need your contact details?

Whether it is a comment, compliment or a complaint we want to let you know what action was taken.

Thank you in advance for your feedback.