Welcome to the goBay website
Public transport is so important to the local economy and social well being of our region. HBRC plays a key role in planning, procuring, funding and promoting public transport. goBay bus services in and around Hastings, Flaxmere, Havelock North, Taradale and Napier are managed by Hawke's Bay Regional Council and operated by Go Bus Transport Ltd.
Please find a downloadable a PDF version of the bus timetable here.
What's on this page:
Conditions of Carriage
Recent changes to bus services
Getting to school/college by bus
Dogs on buses
Right of Refusal
Bikes on buses
The 2018 goBay Passenger Survey will be underway between 1-24 August. This is your opportunity to give feedback on the goBay Public Transport network and you can also enter the draw for a goBay smartcard loaded with $50 worth of travel.
See our Conditions of Carriage.
Route 20 – from Monday 7 May, this service will travel via Dundee Drive. There are new bus stops near 17, 69, and 117 Dundee Drive and near 102 Wilson Road (opposite the Hugh Little Park). Please note the bus stop at 69 Wilson Road has been removed as the bus no longer travels along this part of Wilson Road.
Route 13 - there are now bus stops on Pinotage Drive (near the corner of Merlot Drive) and outside the Summerset Retirement Village on Merlot Drive, the bus stops at these bus stops, Monday to Friday, at approximately 10:30am, 11:30am, 12:30pm, 1:30pm and 2:30pm
Route 15 – you can transfer free of charge to the Route 15 service to get to the re-located Napier Library at the MTG, Marine Parade. To return go to the new bus stop outside HB Club on Browning Street.
When using the bus ...
- Please signal the driver.
- Passengers must wait on the kerb at a bus stop and clearly signal the driver.
- Passengers are advised to be at the bus stop 5 minutes before the bus is due.
- Times in bold are actual departure times. All other times are indicative only.
The operator will endeavour to run the service according to the timetable, however routes and times are dependent on traffic flow and may vary.
goBay Smartcards can be purchased from any Go Bus driver for $17 (this includes $10 worth of travel). Cards can be topped up in any amount of $10 or more (cash only, $100 maximum). Refunds cannot be given on lost or damaged cards.
Transfer free to any other goBay route (same zone) within 90 minutes of the purchase of original ticket. Remember to hold onto your ticket.
Free transfers do not apply to return journeys.
All buses in the fleet are wheelchair accessible.
If you are travelling from anywhere on the goBay network to an appointment at Hawke’s Bay Hospital or Napier Health Centre, you (and a support person) can travel free of charge if you show the driver a valid appointment card/letter dated for the day of travel.
This flyer will give you all the information you need to travel to and from school or college with the goBay bus services.
How to get to school or college by bus
Services operate on Public Holidays (with the exception of Christmas Day and Good Friday). The Saturday timetable will operate on Public Holidays, unless the Public Holiday falls on a Sunday, at which time the Sunday timetable will operate.
Saturday services operate on Routes 12, 13, 14, 15, 20 & 21. Sunday services operate on Routes 12, 20, 21 only.
SuperGold cardholders travel free between 9am and 3pm on weekdays and anytime on weekend/public holiday services.
If you have difficulty reading this timetable we can supply an easy-read version of your route. Please phone +64 6 835 9200 or email firstname.lastname@example.org
Guide dogs and service dogs are permitted to travel on the bus, at any time, free of charge.
Small dogs (or cats) secured in pet carriers and placed on the passenger’s knee can be carried during off-peak times (between 9am and 3pm on weekdays, anytime at weekends or public holidays), free of charge.
However, if the animal is noisy, aggressive, or emits an unpleasant odour, the passenger and their pet will be asked to get off the bus.
You must retain your ticket for inspection purposes - if you cannot produce your ticket, you may be required to purchase another ticket. Your ticket must show the correct date, time and fare.
Please contact Go Bus on +64 6 878 9250.
The driver has the right to refuse admission or remove passengers whose conduct is offensive. Playing loud music, smoking and the consumption of foodstuffs and alcohol are strictly prohibited.
Hawke's Bay is becoming the cycling capital of New Zealand. To help cyclists all of the goBay buses are fitted with bike racks, improving the travel options for Hawke's Bay's growing cycling community.
The bike racks can carry up to two bikes at one time and are easy to use. There is no extra cost to take your bike on the bus and it will be insured for a maximum of $2000 while on the rack.
Our bus bike racks are not suitable for electric bikes.
So why not leave the car at home, grab your bike and hop on a bus! Find out more about Bikes on Buses.