How to pay your rates
HBRC aims to make it easy for you to pay your rates by the due date using a method that best suits your needs. There are a number of payment options to suit your needs and budgeting, some you can arrange yourself, others you can organise through HBRC rates staff.
Information on Rates Penalties is also on this page.
Important: When making a payment online and through your bank account, it is important that you use the correct reference details, so that we can assign the payment to you – see the Make a Payment page.
Financial assistance is available to some ratepayers dependent on your household income and the amount of city/district and HBRC rates you pay. Contact your city/district council to find out if you qualify.
Direct Debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year. We can now arrange a Direct Debit option to spread your rates payment with 3 equal monthly payments at the end of November, December and January. Or you can pay a single amount at the end of January. You can do this quickly and easily with our online form no later than 20 November.
You can arrange to pay rates or leasehold installments fortnightly or monthly by automatic payment. More details on the Make a Payment page.
Credit card payments are currently limited to Visa or MasterCard and can be made through our website. More details on the Make a Payment page. Please note that a service charge of 2% will apply to online payments if you pay via our website.
You can organise this through your bank. More details on the Make a Payment page.
Please make sure all cheques are payable to Hawke’s Bay Regional Council, and return along with remittances for each property. Place all required information in an envelope with payment and send to Hawke’s Bay Regional Council, Private Bag 6006, Napier 4142. Please ensure you mail your payment at least one week before the due date to avoid penalty.
Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, cheque, credit card or EFTPOS. If you are paying rates near the last day of payment (31st January) please expect queues and delays. Rates payments can also be made at any BNZ branch. Please ensure you take your rates assessment with you.
Please pay your rates on time to avoid penalty rates. Rates are due on 1st October. However HBRC gives you until 31 January for final payment after which a 10% penalty is charged. A further penalty of 10% will be added on the first working day after 1 July to all outstanding rates, including penalties.
Any misaddressed payments are not the responsibility of Hawke’s Bay Regional Council. Please ensure you address your payment to P.O.Box 3332 Napier.
Remissions and Postponements
HBRC has policies for rates remission in special circumstances, postponement in cases of financial hardship or natural disaster, and remission/postponement for Māori freehold land.
Refer to our policy on remissions on penalties in the Long Term Plan.
We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the penalty date. Contact HBRC Rates staff on +64 6 835 2955 or 0800 108 838.
If at any stage your rate account is in credit, you are entitled to a refund. Simply apply in writing to HBRC for refund of the whole or a part of credited rates. Please include your valuation roll number and property address in the application (which can be by email to firstname.lastname@example.org). HBRC will process your payment refund as soon as practicable after receiving your application.No cheque or cash refunds will be given. If we do not have your basic bank details you will be asked to provide a deposit slip, or similar proof of account details. An email is sufficient.