Make a payment to council
There are many payment options for HBRC services. If you cannot pay an account by the due date, please contact the relevant department from the table below.
Making online payments
When making a payment online, it is important that you use the correct reference details, so that we can assign the payment to you.
This table shows you what information we need you to provide for each type of payment:
|Payment||Particulars||Analysis Code||Reference||Bank Account Number||Telephone|
|Rates||Ratepayer Name||Valuation Roll Number||Property Address||02 0700 0010824 004||+6468352955|
|Sustainable Homes||Ratepayer Name||Valuation Roll Number||Property Address||02 0700 0010824 005||+6468335648|
|Leasehold Rent||Leaseholder Name||Customer Number (eg X1234)||Property Address||02 0700 0010824 000||+6468359213|
|LGOIMA Requests||Name||Reference Number||'LGOIMA' and last 3 digits of OIR no.||02 0700 0302819 000||+6468358017|
|Consent Application||Applicant Name||reference supplied by consents or on cover of application||Consent Application||02 0700 0302819 000||+6468338090|
|All other payments||Customer Name||Customer Number||Goods or service||02 0700 0302819 000||+6468359200|
Payment Methods Information
Direct Debit is the easiest and quickest way to make sure that your rates or Sustainable Homes payments are paid on time and that you don't incur any penalties. Forms can be found at the bottom of this page.
If you wish to pay rates or leasehold installments fortnightly or monthly. You can arrange this through your bank, or set this up on your internet banking. Please note that sustainable Homes cannot be paid by Automatic Payment. These payments can be made by direct debit or annual payment in advance. You need to be sure your rates payments are updated each year and completed by 31 January. See table above for bank account and details of payment required.
Credit card payments are currently limited to Visa or MasterCard. These payments can be made through our website or at the Regional Council office at 159 Dalton Street , Napier. You will find step by step instructions as you go through the payment process.
Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (HBRC does not receive any part of this fee).
Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy.
Credit card payments at our Dalton Street counter do not attract a service fee.
You can organise this yourself through your bank. See table above for bank account and details of payment required. Check your invoice/assessment for the correct HBRC Bank Account number for your payment.
Please make sure all cheques are payable to Hawke’s Bay Regional Council, and return along with remittances for each property or address to PO Box 3332 Napier 4142. Please ensure you mail your payment at least one week before the due date to avoid penalty. Place all required information in an envelope with payment and send to Hawke’s Bay Regional Council, Private Bag 6006, Napier 4142.
Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, cheque, credit card or EFTPOS. If you are paying rates near the last day of payment (31st January) please expect queues and delays. Rates payments can also be made at any BNZ branch - please ensure you take your rates assessment with you.
Refund policy – If at any stage your rate account is in credit, you are entitled to a refund. Simply apply in writing to HBRC for refund of the whole or a part of credited rates. Please include your valuation roll number and property address in the application (which can be by email to email@example.com). HBRC will process your payment refund as soon as practicable after receiving your application.No cheque or cash refunds will be given. If we do not have your basic bank details you will be asked to provide a deposit slip, or similar proof of account details. An email is sufficient.