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NZTE Capability Development Voucher Scheme

A New Zealand Trade and Enterprise Business Support Programme.


The NZTE Capability Development Voucher Scheme supports business owners to take the next step to grow their business and/or to become export capable.

The Regional Business Partner will:

  • Assess your business and capability needs and prepare a development plan for you
  • Provide advice, information and business assistance
  • Facilitate relationships that may assist business growth
  • Direct you to relevant resources and services to help you grow your business, including providing links, contacts and referrals to other government and private sector business assistance programmes

Partially subsidised training and coaching services may be available and can be accessed through a voucher system.

Eligibility Criteria:

Businesses are eligible to receive a voucher for subsidised training services if they meet the following criteria:

  • Have fewer than 50 full time employees (a person working 30 hours or more per week is considered full time);
  • Are operating in a commercial environment;
  • Are registered for GST in NZ;
  • Are personally owned by an individual or individuals; or are a Maori Trust or incorporation under the Te Ture Whenua Maori Act 1993 or similar organization managing Maori assets under multiple ownership; and
  • Have undergone a capability assessment with the Regional Business Partner

Note: Businesses may receive an assessment and other business assistance even if they do not meet the eligibility criteria for voucher issue.

The Steps in the Process

There are six steps in the process:

  1. Registration of the client business
  2. Assessment of the business and management capability and identification of training needs by the Regional Business Partner (through the HB Chamber of Commerce)
  3. Preparation of a development plan by the Regional Business Partner
  4. Issue of a voucher for capability building services
  5. Validation of the voucher with the Capability Service Provider
  6. Follow up with businesses by the Regional Business Partner

 Business owners will need to:

  • Complete a registration form which is available from the Regional Business Partner
  • Participate in a one-on-one interview with the Regional Business Partner to assess the level of management capability, to identify gaps and to identify any training or coaching needs

The Regional Business Partner will then:

  • Prepare a development plan for the business owner which will identify:
    • the strengths and weaknesses of the business
    • priority areas for improvement - the information and support that can be provided to help the business grow
  • Identify other business assistance available including organisations to contact and websites for additional information, advice and resources
  • Provide referrals to relevant government organisations as relevant (eg Ministry of Science and Innovation, New Zealand Trade and Enterprise, Export NZ, Business Mentors NZ, Statistics NZ)
  • Issue a voucher to a specified limit for capability development which may be either training or one-on-one coaching (if relevant and if eligibility criteria have been met)


  • Vouchers for capability development services can be provided up to a maximum of $5000 (excluding GST) per business in any year
  • Vouchers cover up to 50% of the cost of the course, workshop or coaching session.
  • The business owner must provide matching funding of 50% of the value of the capability development service
  • Only the business owner and their key managers are eligible for vouchers.
  • Vouchers have an expiry date of three calendar months from date of issue. The expiry date refers to the date by which a voucher must have been used to book a service. (Note: The service itself does not need to be provided within the three months).

Assessment Criteria for the Issue of Vouchers:

In considering if a business owner qualifies for a voucher, the following Assessment Criteria will be taken into account:

  • The potential of the business for growth and innovation
  • The potential to develop export capability
  • Commitment from the business to improve management capability
  • There is an identified gap in the business's capability that can be addressed through management capability building and training
  • Relevance to the region and the regional economy

Qualifying Service Subjects:

Capability development services are available in the following subjects:

  • Marketing Strategies
  • Business Planning
  • Business Systems
  • Finance
  • Business Sustainability
  • Managing Resources (including Human Resources)
  • Governance
  • Lean Manufacturing
  • Export

Capability Service Providers:

Capability Service Providers are all registered through NZTE. They provide a range of services under the above service subject categories. Providers generally deliver courses in Hawkes Bay. However, for some specialist services, or where there is a gap in service offering, Providers external to Hawkes Bay will be used.

Follow Up:

The Regional Business Partner will follow up with any business which has received an assessment or has been issued a voucher to ascertain if their training needs are being met by the Capability Service Providers and if they are able to take the actions identified in their action plans.

We will also work with you to identify any changing needs and to help you take the next steps to grow your business.

For further information and to register with the scheme, contact:

Karen Cooper or Chan Collin
Regional Business Partner Hawke's Bay
Hawke's Bay Chamber of Commerce
Phone: 06 876 5938

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