How to pay your rates
HBRC aims to make it easy for you to pay your rates by the due date using a method that best suits your needs.
There are a number of ways to pay your rates to suit your needs and budgeting, some you can arrange, others you can organise through HBRC rates staff – see the Make a Payment page.
By Direct Debit
Direct Debit is the easiest way to set up your payments as you don’t need to adjust your payment amounts each year.
We can now arrange a Direct Debit option to spread your rates payment with 3 equal monthly payments at the end of November, December and January. Or you can pay a single amount at the end of January.
Important: the 3 month payment option is not available for properties with a Clean Heat Loan.
Complete the direct debit form (see below) and return no later than 20 November each year. Please ensure you complete a separate form for each property.
Please pay your rates on time to avoid penalty rates. Rates are due on 1st October. However HBRC gives you until 31 January for final payment after which a 10% penalty is charged.
Any misaddressed payments are not the responsibility of Hawke’s Bay Regional Council.
Refer to our Long Term Plan 2015-25 for policies on remissions on penalties (part 6 page 30).
We are happy to help you solve any payment difficulties and discuss payment options, but you need to contact us before the penalty date. Contact HBRC Rates staff on +64 6 835 2955 or 0800 108 838.
Refund policy – At any stage a ratepayer is in credit with their rates, they are entitled to a refund, unless their credit is a result of a clean heat loan repayment arrnegement. Simply apply in writing to HBRC for the refund of the whole or a part of credited rates. Please include your valuation roll number and property address in the application (which can be by emailed to firstname.lastname@example.org). HBRC must pay the refund as soon as practicable after receiving your application.