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About Council
~ Te kaunihera

information

Make a payment to council

There are many payment options for HBRC services. If you cannot pay an account by the due date, please contact our Accounts staff for advice by phoning 06 833 9200 or 0800 108 838 (ask for Finance).

Making online payments

When making a payment online, it is important that you use the correct reference details, so that we can assign the payment to you.

This table shows you what information we need you to provide for each type of payment:

Payment Particulars Analysis Code Reference Bank Account Number Telephone
Rates Ratepayer Name Valuation Roll Number Property Address 02 0700 0010824 004 +6468352955
Clean Heat Ratepayer Name Valuation Roll Number Property Address 02 0700 0010824 005 +6468335648
Leasehold Rent Leaseholder Name Customer Number (eg X1234) Property Address 02 0700 0010824 000 +6468359213
LGOIMA Requests Name Reference Number 'LGOIMA' and last 3 digits of OIR no. 02 0700 0302819 000 +6468352955
Consent Application Applicant Name reference supplied by consents or on cover of application Consent Application 02 0700 0302819 000 +6468338090
All other payments Customer Name Customer Number Goods or service 02 0700 0302819 000 +6468352955

Payment Methods Information

Direct debit

Direct Debit is the easiest and quickest way to make sure that your rates or Clean Heat payments are paid on time and that you don't incur any penalties. Forms can be found at the bottom of this page.

Automatic payment

You can arrange with us to pay rates, Clean Heat or leasehold installments fortnightly or monthly. You need to be sure your rates payments are updated each year and completed by 31 January. See table above for bank account and details of payment required.

Credit Card

Credit card payments are currently limited to Visa or MasterCard. These payments can be made through our website or at the Regional Council office at 159 Dalton Street , Napier. You will find step by step instructions as you go through the payment process.

Pay Online Here

Important: A service fee of 2.0% per transaction or a minimum fee of $1 is applied to credit card transactions paid via our website by our bank BNZ (HBRC does not receive any part of this fee).
Transactions made after 10.30pm NZ time will be processed on the following business day. Before making payments online please ensure you see our Online Service Payment Terms and our Refund Policy.

Internet/telephone banking

You can organise this yourself through your bank. See table above for bank account and details of payment required.

Post

Please make sure all cheques are payable to Hawke’s Bay Regional Council, and return along with remittances for each property. Place all required information in an envelope with payment and send to Hawke’s Bay Regional Council, Private Bag 6006, Napier 4142.

In Person

Hawke’s Bay Regional Council’s accounts desk is open between 8am – 5pm to pay by cash, cheque, credit card or EFTPOS. If you are paying rates near the last day of payment (31st January)  please expect queues and delays. Rates payments can also be made at any BNZ -ensure you take your rates assessment with you.

Refund policy – At any stage a ratepayer is in credit with their rates, you are entitled to a refund.  Simply apply in writing to HBRC for the refund of the whole or a part of credited rates.  Please include your valuation roll number and property address in the application (which can be by email to rates@hbrc.govt.nz). HBRC must pay the refund as soon as practicable after receiving your application.

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Disclaimers and Copyright
While every endeavour has been taken by the Hawke's Bay Regional Council to ensure that the information on this website is accurate and up to date, Hawke's Bay Regional Council shall not be liable for any loss suffered through the use, directly or indirectly, of information on this website. Information contained has been assembled in good faith. Some of the information available in this site is from the New Zealand Public domain and supplied by relevant government agencies. Hawke's Bay Regional Council cannot accept any liability for its accuracy or content. Portions of the Hawke's Bay Regional Council information and material on this site, including data, pages, documents, online graphics and images are protected by copyright, unless specifically notified to the contrary. Externally sourced information or material is copyright to the respective provider.

© Hawke's Bay Regional Council - www.hbrc.govt.nz / +64 6 835 9200 / Fax: +64 6 835 3601